These Barber Terms of Service ("Barber Terms") govern your use of Diemly as a barber or barbering business.
They include the Data Processing Agreement in Schedule 1, which applies where Diemly processes your clients' personal information on your behalf.
1. About Diemly
Diemly is an online booking and diary-management platform for barbers.
Diemly is operated by:
Ethan Williams trading as Diemly
Email: diemlyapp@gmail.com
Business correspondence address:
[BUSINESS CORRESPONDENCE ADDRESS TO BE ADDED]
In these Terms, "Diemly", "we", "us" and "our" refer to Ethan Williams trading as Diemly.
"You" and "Barber" mean the individual barber or barbering business that creates or operates a Diemly barber account.
2. Accepting these Terms
By creating or activating a Barber account, accepting these Terms during onboarding, or continuing to use the Barber service after being asked to accept them, you agree to these Barber Terms and the Data Processing Agreement in Schedule 1.
You should not use the Barber service if you do not agree to them.
If you operate Diemly for a business, you confirm that you have authority to accept these Terms on behalf of that business.
3. What Diemly provides
Diemly provides software that can help you:
- maintain a public booking page;
- display your services and prices;
- configure working hours;
- configure breaks and walk-in hours;
- record time off;
- accept online appointments;
- create appointments manually;
- manage clients and appointments;
- manage usual or recurring bookings;
- send certain transactional appointment emails and SMS reminders;
- receive booking notifications;
- manage your Diemly profile and availability; and
- access other functionality that we may make available from time to time.
Diemly is a technology platform.
Diemly does not provide barbering services to your clients.
The contract for a haircut or other barbering service is between you and your client.
4. Your account
You are responsible for:
- keeping your login details secure;
- ensuring the information on your Barber profile is accurate;
- keeping your contact email up to date;
- ensuring your services, prices and durations are correct;
- maintaining accurate availability;
- reviewing your diary regularly; and
- telling us promptly if you believe somebody has accessed your account without permission.
You must not share an account in a way that undermines the security of Diemly.
We may require you to verify information about your account where reasonably necessary for security, support or administration.
5. Your booking page
You are responsible for the information you publish through your Diemly booking page.
This includes:
- your barber or shop name;
- your services;
- service descriptions;
- prices;
- service durations;
- address information;
- opening/working hours;
- walk-in information; and
- other business information you choose to publish.
You must ensure that information is accurate and not misleading.
You are responsible for complying with laws that apply to your own barbering business and services.
6. Appointments
Diemly provides the booking system, but you remain responsible for managing the appointments in your diary.
You are responsible for:
- providing the booked barbering service;
- deciding which services you offer;
- setting your prices;
- managing appointment changes;
- managing client lateness and no-shows;
- contacting clients when necessary;
- handling complaints relating to the actual barbering service; and
- complying with any consumer-law obligations that apply to your business.
Diemly does not guarantee that a client will attend an appointment.
7. Availability changes and existing appointments
Changing your working hours, breaks, walk-in hours or availability does not automatically cancel existing appointments.
Diemly may warn you where a proposed availability change conflicts with appointments already in your diary.
If you choose to continue with such a change:
- existing appointments may remain confirmed;
- new bookings may be restricted by the updated availability; and
- you are responsible for contacting affected clients where an appointment needs to be rearranged or cancelled.
You should review your existing appointments whenever you materially change your availability.
8. Walk-in hours and time off
You may use Diemly to configure walk-in periods and time off.
You are responsible for checking that these settings reflect how you intend to work.
Time off or changes to recurring availability may prevent new bookings but do not necessarily cancel appointments that were created beforehand.
Where Diemly warns you about affected bookings, you remain responsible for deciding how those bookings should be handled and for contacting the relevant clients.
9. Usual and recurring appointments
Diemly may allow clients and barbers to create recurring or "usual" appointments.
Recurring appointments can create multiple future bookings.
You are responsible for reviewing recurring bookings and ensuring that your future availability remains suitable for them.
Diemly may provide controls for skipping, moving, cancelling or otherwise managing recurring appointments, but you remain responsible for managing your diary and communicating significant changes to clients.
10. Client information
When clients make appointments with you, Diemly may process information including:
- client name;
- email address;
- phone number;
- appointment date and time;
- booked service;
- service price and duration;
- appointment status;
- recurring-booking information;
- notification information; and
- other information reasonably necessary to manage the booking.
You may also add clients or appointments yourself.
For personal information that you collect and control for the purpose of providing your barbering services, you are generally the data controller and Diemly acts as your processor.
Your obligations and Diemly's processor obligations are set out in Schedule 1 – Data Processing Agreement.
Diemly may separately act as a controller for information it uses for its own purposes, such as Diemly user accounts, platform security, support and subscription administration.
11. Your data-protection responsibilities
You are responsible for complying with applicable data-protection law in relation to the personal information for which you are controller.
This includes, where applicable:
- having an appropriate lawful basis for using client information;
- providing clients with appropriate privacy information;
- keeping information accurate;
- only collecting information that you reasonably need;
- protecting client information;
- responding appropriately to client data-rights requests; and
- not using information obtained through Diemly for unlawful purposes.
You should not use Diemly to store personal information that is unnecessary for running your barbering service.
In particular, avoid recording highly sensitive information in free-text client notes unless it is genuinely necessary and you have a lawful basis and any additional legal condition required to process it.
Do not store payment-card information, passwords or authentication credentials in client notes.
12. Transactional communications
Diemly may send transactional communications connected with appointments and operation of the platform.
These may include:
- booking confirmations;
- appointment reminder emails;
- appointment reminder SMS messages;
- booking-related notifications;
- slot alerts;
- Barber booking notifications;
- account messages;
- trial messages; and
- subscription-service communications.
Diemly currently uses third-party providers to deliver these messages.
SMS appointment reminders sent using the Diemly sender are one-way messages and replies are not monitored through Diemly.
You must not use Diemly's transactional communication functionality to send unlawful unsolicited marketing.
13. Payments between you and clients
Diemly does not currently process payment for the barbering service itself.
Any payment for a haircut or other service is handled between you and your client.
You are responsible for:
- collecting payment;
- providing any required receipts;
- dealing with refunds where applicable;
- taxes relating to your barbering income; and
- any payment disputes with your clients.
Diemly is not responsible for a client's failure to pay you.
14. Diemly trial
The current early-access offer includes a two-calendar-month free trial, unless a different trial is expressly agreed with you.
Your dashboard may show your trial status and relevant dates.
Following the trial, Diemly may provide a grace period before restricting the Barber service.
The current standard grace period is seven days.
If you do not arrange continuation of the service, your account may be paused when the applicable trial/grace period expires.
We may offer, extend or vary a trial on an individual basis.
A free trial has no cash value.
15. Subscription price and manual billing
The current Diemly early-access Barber subscription price is:
£10 per month
Diemly does not currently operate automatic recurring card charging for Barber subscriptions.
Payment and renewal arrangements are currently administered manually.
Where you wish to continue after your free period, Diemly may ask you to contact us or use a "Continue with Diemly" process.
We will tell you how and when payment is to be made.
An account displaying an "active" status does not necessarily mean that an automatic card payment has taken place.
You are responsible for paying subscription fees that have been properly agreed and become due.
16. Changes to subscription pricing
We may change the Barber subscription price in future.
We will not retrospectively change fees already due.
Where a price increase affects an existing paid Barber, we will provide reasonable advance notice before the new price applies.
If you do not wish to continue at a new price, you may stop using the paid service before the new price takes effect.
17. Paused accounts
A Barber account may be paused where, for example:
- a free trial and applicable grace period have ended;
- continuation/payment has not been arranged;
- you ask us to pause the service;
- there is a security concern;
- you materially breach these Terms; or
- we reasonably need to restrict access to protect Diemly or its users.
A paused account may retain its existing profile, bookings, clients and settings.
Pausing an account is not the same as immediately deleting its data.
Public booking functionality may be unavailable while the account is paused.
18. Cancelling or leaving Diemly
You may ask to cancel your Barber subscription by contacting:
We may also provide cancellation controls in the product in future.
When your Barber service ends, we will handle personal information in accordance with the Privacy Notice and Schedule 1.
Some information may need to remain temporarily in our systems for legitimate operational, legal, backup or dispute-resolution purposes.
Nothing in this clause overrides the deletion/return obligations that apply where Diemly acts as your data processor under Schedule 1.
19. Acceptable use
You must not use Diemly:
- unlawfully;
- fraudulently;
- to impersonate another person or business;
- to access another user's account without permission;
- to interfere with or disrupt the service;
- to attempt to bypass access controls;
- to upload malicious software;
- to scrape or harvest data unlawfully;
- to send spam or unlawful marketing;
- to store information you have no right to process; or
- in a way that could materially harm Diemly, another Barber, a client or a third party.
You must not attempt to gain access to administrative or other restricted areas of Diemly without authorisation.
20. Barber content
You retain ownership of content you provide to Diemly, such as:
- logos;
- Barber/shop names;
- service information;
- descriptions; and
- other business content.
You give Diemly a non-exclusive licence to host, reproduce and display that content only to the extent reasonably necessary to provide, operate and promote your Diemly booking service.
You confirm that you have the rights needed to provide that content.
21. Diemly intellectual property
Diemly and its associated software, design, branding and functionality belong to us or our licensors.
These Terms do not transfer ownership of Diemly to you.
You may use Diemly only for the purposes permitted by these Terms.
22. Service availability
We aim to keep Diemly reliable and available, but we do not promise uninterrupted or error-free operation.
Diemly may occasionally be unavailable because of:
- maintenance;
- software updates;
- hosting-provider issues;
- internet outages;
- third-party service failures;
- security incidents; or
- circumstances outside our reasonable control.
We may change, improve or replace parts of Diemly as the service develops.
Where practical, we will try to avoid unnecessary disruption to active users.
23. Backups and your own business records
Diemly should not be your only record of information that you are legally required to retain independently for your own business.
You remain responsible for maintaining any records that your business is legally required to keep.
24. Third-party services
Diemly relies on third-party technology providers.
Current important providers include:
- Supabase — database, authentication and storage infrastructure;
- Vercel — application hosting and scheduled processes;
- Resend — transactional email delivery; and
- ClickSend — transactional SMS delivery.
These providers may change over time.
Where a provider acts as a subprocessor of Barber Client Data, the requirements in Schedule 1 apply.
25. Support
For support relating to Diemly, contact:
We may request information reasonably necessary to investigate your issue.
Please do not send passwords or other authentication credentials to support.
26. Suspension for security or misuse
We may temporarily restrict or suspend access where we reasonably believe this is necessary to:
- protect Diemly;
- protect personal information;
- prevent fraud or misuse;
- investigate a security incident;
- comply with law; or
- prevent material harm to users or third parties.
Where reasonably possible, we will tell you why access has been restricted and what steps may be required to restore it.
27. Ending the agreement
You may end this agreement by ceasing use of Diemly and asking us to close/cancel your Barber service.
We may end this agreement where:
- you materially breach these Terms and do not remedy the breach where remedy is possible;
- continued provision would be unlawful;
- you misuse the platform;
- fees properly due remain unpaid;
- we permanently discontinue the Barber service; or
- another legitimate reason makes continued provision impractical.
Where reasonably possible, we will provide appropriate notice unless immediate action is required for security, legal or serious misuse reasons.
28. Consequences of termination
When this agreement ends:
- your right to use the Barber dashboard ends;
- public booking functionality may be disabled;
- outstanding amounts already due remain payable;
- provisions intended to survive termination continue to apply; and
- Barber Client Data will be handled according to Schedule 1.
29. Responsibility for the barbering service
You are solely responsible for the barbering services you provide.
Diemly does not:
- employ you;
- supervise your barbering services;
- guarantee their quality;
- set your individual service prices;
- collect payment from your clients for those services; or
- accept responsibility for injury, loss or dissatisfaction caused by the actual barbering service you provide.
Nothing in these Terms creates an employment, partnership, agency or franchise relationship between Diemly and you.
30. Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for:
- death or personal injury caused by negligence;
- fraud or fraudulent misrepresentation; or
- any other liability that cannot lawfully be excluded.
Subject to that:
Diemly is not responsible for losses caused by:
- inaccurate information entered by you;
- a client failing to attend or pay;
- barbering services supplied by you;
- loss arising from your failure to manage your diary;
- third-party internet or telecommunications failures outside our reasonable control; or
- your unlawful or unauthorised use of Diemly.
Diemly will not be liable for indirect or consequential losses, loss of anticipated profits, loss of business opportunity or loss of goodwill, except where such exclusion would be unlawful.
Proposed liability cap for solicitor review:
Subject to liabilities that cannot legally be limited, Diemly's total aggregate liability to you arising from these Terms in any 12-month period will not exceed the greater of:
- £500; or
- the total subscription fees you paid to Diemly during the 12 months immediately preceding the event giving rise to the claim.
This liability cap should be reviewed by a UK solicitor before the Terms are treated as final.
31. Changes to Diemly
Diemly is an evolving service.
We may add, change or remove functionality.
We will try to give reasonable notice where a material change significantly reduces functionality relied upon by paid Barbers, unless the change is required urgently for security, legal or technical reasons.
32. Changes to these Terms
We may update these Terms where reasonably necessary because of:
- changes to Diemly;
- new functionality;
- changes to our providers;
- legal or regulatory changes; or
- changes to our commercial arrangements.
For material changes affecting existing Barbers, we will take reasonable steps to notify you.
The latest version will be available on the Diemly website.
33. Notices and contact
We may send important account or contractual notices to the contact email associated with your Barber account.
You are responsible for keeping that email address current.
Notices to Diemly may be sent to:
34. If part of these Terms is invalid
If a court or competent authority finds part of these Terms invalid or unenforceable, the remaining provisions will continue to apply.
35. No waiver
If either party delays enforcing a right under these Terms, that does not automatically mean that right has been waived.
36. Entire agreement
These Barber Terms, including Schedule 1 and documents expressly incorporated into them, form the agreement between you and Diemly concerning your use of the Barber service.
They replace earlier discussions or representations about the same subject, except where the law does not permit this.
37. Governing law
These Terms are governed by the laws of England and Wales.
The courts of England and Wales will have jurisdiction over disputes relating to these Terms, subject to any mandatory legal rights that apply.
Schedule 1 — Barber Data Processing Agreement
1. Purpose of this Schedule
This Schedule forms part of the Diemly Barber Terms.
It applies where Diemly processes personal data on your behalf in connection with your clients and your barbering business.
For the processing covered by this Schedule:
- you are the Controller
- Diemly is the Processor,
unless applicable data-protection law requires a different classification for a particular activity.
"Data Protection Law" means applicable UK data-protection legislation, including the UK GDPR and Data Protection Act 2018 as amended from time to time.
"Barber Client Data" means personal data processed by Diemly on your behalf in providing the Barber booking and diary service.
2. Subject matter of processing
Diemly processes Barber Client Data to provide the Diemly booking and diary-management platform.
This includes processing needed for:
- appointment booking;
- appointment management;
- client records;
- usual and recurring appointments;
- availability and diary management;
- appointment confirmations;
- transactional email and SMS reminders;
- appointment-related notifications;
- slot alerts;
- support; and
- related technical operation of the Barber service.
3. Duration of processing
Diemly will process Barber Client Data for the period in which Diemly provides the Barber service to you and for any limited period afterwards that is reasonably necessary to carry out your return/deletion instructions, maintain protected backups, comply with law or establish, exercise or defend legal claims.
4. Categories of data subjects
Barber Client Data may relate to:
- your clients;
- prospective clients making bookings;
- guest bookers;
- registered Diemly client-account holders who book with you; and
- individuals whom you manually add to your Barber diary or client list.
5. Types of personal data
Depending on how you use Diemly, Barber Client Data may include:
- name;
- email address;
- phone number;
- appointment date and time;
- service booked;
- service price and duration;
- appointment status;
- cancellation information;
- no-show/completed status;
- recurring/usual appointment information;
- client-alert preferences;
- transactional communication information;
- client identifiers; and
- Barber-entered client notes.
You must not instruct Diemly to process categories of personal data that are unnecessary for use of the service.
6. Your instructions
These Barber Terms, your use and configuration of the Diemly service, and any additional written instructions that we agree to follow constitute your documented processing instructions.
Diemly will process Barber Client Data only:
- on your documented instructions;
- as necessary to provide the Barber service; or
- where processing is required by UK law.
If applicable law requires Diemly to process Barber Client Data other than on your instructions, Diemly will inform you before doing so unless the law prohibits that notification.
If Diemly reasonably believes that an instruction infringes Data Protection Law, we will inform you and may suspend the relevant processing while the issue is resolved.
7. Confidentiality
Diemly will ensure that people authorised to process Barber Client Data are subject to appropriate confidentiality obligations.
Access will be limited to people and systems that reasonably need it to operate, secure or support the service.
8. Security measures
Diemly will implement appropriate technical and organisational measures designed to protect Barber Client Data against accidental or unlawful:
- destruction;
- loss;
- alteration;
- unauthorised disclosure; or
- unauthorised access.
Current measures include, as appropriate:
- HTTPS for production traffic;
- authenticated accounts;
- role-based and ownership-based access controls;
- server-side access to privileged database credentials;
- restricted administrative access;
- environment-based management of secrets;
- separation between client, Barber and administrator functionality;
- explicit server-side field allowlists for sensitive profile information;
- third-party infrastructure with security controls;
- testing of important access-control and booking behaviours; and
- operational monitoring and backups provided through relevant infrastructure providers.
Security measures may evolve as Diemly develops, provided the overall level of protection is not materially reduced.
9. Subprocessors
You give Diemly general written authorisation to use subprocessors where reasonably necessary to provide the Barber service.
Current important subprocessors involved in processing Barber Client Data include:
Supabase
Purpose:
- database infrastructure;
- authentication;
- storage.
Potential Barber Client Data:
- client identity/contact data;
- appointments;
- account identifiers;
- booking records.
Vercel
Purpose:
- hosting;
- server processing;
- scheduled platform processes.
Potential Barber Client Data:
- request and application data processed when operating Diemly.
Resend
Purpose:
- transactional email delivery.
Potential Barber Client Data:
- recipient name;
- email address;
- appointment information included in transactional emails.
ClickSend
Purpose:
- transactional SMS delivery.
Potential Barber Client Data:
- phone number;
- client name where included;
- appointment information included in the SMS.
Diemly will require subprocessors to protect personal data through contractual obligations appropriate to the services they provide.
10. Changes to subprocessors
Diemly may replace or add subprocessors as the service develops.
Where a new subprocessor will materially process Barber Client Data, Diemly will provide reasonable advance notice where practicable, for example by email, dashboard notice or an updated subprocessor notice.
You may raise a reasonable data-protection objection to a new subprocessor.
We will consider the objection in good faith and discuss reasonable options.
If no reasonable alternative is available and you do not wish the new subprocessor to process Barber Client Data, termination of the affected service may be the available solution.
Urgent security, legal or operational circumstances may require a shorter notice period.
11. International transfers
Diemly will not intentionally make a restricted international transfer of Barber Client Data except:
- on your documented instructions; or
- where necessary to provide the agreed service using an authorised subprocessor,
and in either case subject to an appropriate transfer mechanism or safeguard where required by Data Protection Law.
Where applicable, this may include:
- UK adequacy regulations;
- the UK International Data Transfer Agreement;
- the UK Addendum to approved Standard Contractual Clauses; or
- another legally recognised transfer safeguard.
We will provide reasonable information about relevant transfer arrangements on request.
12. Subprocessor contracts
Where Diemly appoints a subprocessor to process Barber Client Data, Diemly will put in place a written agreement requiring the subprocessor to provide data-protection obligations that are materially equivalent to those required of Diemly for that processing.
Diemly remains responsible to you for the performance of its subprocessor obligations as required by applicable law.
13. Individual rights requests
Taking into account the nature of the processing, Diemly will provide reasonable assistance to help you respond to requests from individuals exercising data-protection rights.
These may include requests relating to:
- access;
- rectification;
- erasure;
- restriction;
- objection; or
- portability.
If Diemly receives a request relating primarily to Barber Client Data for which you are controller, we may direct the individual to you and/or notify you of the request where appropriate.
Diemly will not respond on your behalf as controller unless you instruct us to do so or the law requires it.
14. Assistance with compliance
Taking into account the nature of processing and information available to us, Diemly will provide reasonable assistance with your applicable obligations relating to:
- security of processing;
- personal-data breaches;
- data-protection impact assessments; and
- consultation with the ICO where legally required.
15. Personal-data breaches
If Diemly becomes aware of a personal-data breach involving Barber Client Data processed on your behalf, Diemly will notify you without undue delay.
Where information is available, the notification will reasonably describe:
- the nature of the breach;
- the categories of information involved;
- likely consequences;
- measures taken or proposed; and
- information reasonably available to help you comply with your own notification obligations.
We may provide information in stages where all details are not immediately available.
16. Deletion or return at end of service
At the end of the processing services, Diemly will, at your choice, delete Barber Client Data processed on your behalf or return/export it to you where reasonably technically possible, unless UK law requires Diemly to retain it.
Because Diemly does not yet provide fully automated self-service export and deletion for every category of data, this process may currently require a written request and manual technical action.
To provide instructions, contact:
Once deletion has been instructed, Diemly will put the relevant Barber Client Data beyond active use as reasonably practicable and securely delete it in accordance with applicable system and backup deletion cycles.
Information contained in protected backups may remain until the relevant backup is overwritten or destroyed, provided it is not restored for ordinary business use and remains appropriately protected.
17. Information and audits
Diemly will make available information reasonably necessary to demonstrate compliance with the processor obligations in this Schedule.
Where reasonably required, Diemly will allow and contribute to appropriate audits or inspections relating to the processing of Barber Client Data.
Where possible, the parties will first seek to satisfy an audit request using:
- written information;
- security documentation;
- provider compliance documentation;
- existing reports; or
- other reasonable evidence.
Any more intrusive audit must:
- be reasonably necessary;
- respect the security and confidentiality of other users;
- take place on reasonable notice except following a serious incident;
- avoid unreasonable disruption to Diemly; and
- not require disclosure of information that would compromise another user's security or privacy.
18. Controller responsibilities
You remain responsible for:
- determining the purposes for which you use Barber Client Data;
- establishing an appropriate lawful basis;
- giving clients required privacy information;
- ensuring instructions to Diemly comply with law;
- responding to your clients' data-protection requests as controller;
- deciding how long your client information should be retained, subject to legal requirements; and
- ensuring that information you enter into Diemly is appropriate and necessary.
19. Diemly processing as controller
This Schedule does not apply where Diemly processes personal information for its own independent purposes as controller.
Examples may include:
- creation and administration of Diemly accounts;
- platform authentication and security;
- Diemly support;
- subscription administration;
- fraud/misuse prevention;
- legal compliance; and
- maintaining Diemly's own operational records.
That processing is described in the Diemly Privacy Notice.
20. Priority
If there is a conflict between this Schedule and another part of the Barber Terms concerning Diemly's obligations as processor of Barber Client Data, this Schedule will take priority to the extent of that conflict.
Schedule 2 — Current Subprocessor Summary
| Provider | Purpose | Main data potentially processed |
|---|---|---|
| Supabase | Database, authentication, storage | Client contact details, account identifiers, appointments and booking records |
| Vercel | Hosting and server processing | Application/request data processed while operating Diemly |
| Resend | Transactional email | Email address, recipient name and appointment/email content |
| ClickSend | Transactional SMS | Phone number and appointment reminder content |
The current list may be updated as Diemly develops.
For questions concerning subprocessors or data protection, contact: